I provide professional consulting for installation, configuration and deep seamless integration for contact centers of the following vendors:

• Genesys
• Verint
• Cisco
• Avaya
• Zoom

Accomplished projects:

Genesys:

- Migration from the Genesys GVP 7.6 system to the new Genesys GVP 8.1 platform. I was involved in the role of architect and also implementation engineer.

- Application development in the environment of Genesys Voice Studio, as well as Genesys Composer for versions Genesys GVP 7.6 and 8.1

- Integration of voice applications with 3rd party systems (with the banking system via SOAP)

- Customization of Genesys Agent Desktop

- Integration Genesys Agent Desktop with CRM systems

- Installation and customization of the Genesys Agent Scripting system

Verint:

- Installation, configuration, and integration of Verint Quality Monitoring solutions (quality management system)

- Installation, configuration, and integration of the Verint WFM system (personnel management system)

- Installation of recording systems Verint Impact360, as well as Witness 7.1 / 7.8

Zoom:

- Installation and configuration of Zoom CallREC

- Integration of Zoom CallREC with CC systems such as Genesys, Cisco

- Customization of Zoom CallREC solution

Cisco:

- Install and configure Cisco UCCE

- Integrating Cisco Agent Desktop with Third-Party Systems

- Voice Application Development for Cisco IP IVR and Cisco Voice Platform

Avaya:

- Installation and configuration Verint WFM in comprehensive infrastructure Avaya

- Development of integration module for Eclipse IDE - Avaya Orchestration Designer

- Installation and configuration Avaya AEP. Voice Application Development for Avaya AEP / Avaya OD

- Installation and configuration Avaya Dynamic Routing (Avaya BRE)

Statistics

Full list of my projects by area: